FAQ
PRODUCT
Is this artificial nails firm on my fingers?
Yes. The glue under the Chuan Chuan Nails is firm.
How long can the artificial nails stay firm on my fingers?
In average, Chuan Chuan Nails can stay firm on your nails about 15 days.
But if you want to wear for longer time, you can remove your man-made nails in 15 days, clean up the glue and put on again with new glue.
Can I reapply or reuse the artificial nails?
Yes. Chuan Chuan Nails can be reapplied and reused multiple times if you apply / remove it in a right way.
Why does my artificial nails pop off?
If some of the nails pop off earlier than the others, it is usually because the glue under those nails are not consistent as the others.
Easily apply a new glue on your nails and add more glue under the artificial nails in order to fit together better.
SHIPPING
Where does my order ship from?
Brisbane, Australia
Can I track my order?
Yes. When your parcel collected by Australian Post, we will upload the tracking details to your email.
How long does the shipping take?
All orders are shipped by Australian Post.
Standard: 3 - 8 business days
Express: 1 - 2 business days
Do you ship outside the Australia?
Yes, we can ship to most of World Wide countries.
Collapsible rowHow long does it start to be delivered?
Chuan Chuan Nails provides HAND-MADE press-on nails.
Please allow 48 hours to proceed before delivering.
APPILCATION & REMOVAL
How do I apply the artificial nails?
Preparation:
Polish your nails’ surface vertically
Clean your with soap / sanitizer and dry them.
Wipe your nails with alcohol wipe provided.
Application:
Choose right size of jelly for each of your nature nails.
Squeeze out the bubble inside, to make nails and glue fit better.
Hold the front of man-made nails and press down firmly starting from the back.
Press every part of the nails to make sure it fit very well.
How do I remove the artificial nails?
Following the steps below to remove artificial nails:
Soaking your nails in warm soapy water to soft the glue
Using a stick to carefully pry the artificial nails outward from your nails.
Cleaning up the glue on your nails and under the artificial nails.
RETURN & EXCHANGE
What is your return & exchange policy?
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Can I cancel my order?
If your order has not yet be shipped, it can be canceled.
If your order has already be shipped, it cannot be canceled.